We Know It All

Lobby + Service Hours
Monday – Friday: 7 am – 7 pm

Daycare Hours
Monday – Friday: 7 am – 7 pm
Saturday & Sunday: 8 am – 6 pm (reservations preferred)

Grooming Hours
Please call us for availability

Personality Profiles
Please call us to schedule an appointment, or sign up through our portal.

Daycare is Closed
New Years Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas

Of course! Wag Central prefers appointments for tours of our facility during lobby hours, please call ahead to check availability.

You can reserve services through our online client portal , email our front desk at: info@wagcentralct.com, or via call/text to 203.895.4202

Please complete our registration forms by logging in here or visiting the front desk at Wag Central. Proof of vaccinations (24 hours prior to your dog coming in, plus approval from a Wag team member) and a Personality Profile are required for all dogs at Wag Central.

We require a veterinarian certificate proof of the following vaccinations: DHPP, Rabies, Bordetella, Canine Influenza (bivalent vaccine), and Leptospirosis, as well as a negative fecal (ova, parasites, and Giardia) within 6 months—please be specific with your vet about this testing. We do not accept a fecal float test.

With any of these vaccinations, they need to be administered a minimum of 2 full weeks prior to the reservation to ensure they have had proper time to dissipate through your dog’s system.

All dogs 7 months and older must be spayed or neutered.

Your vet can fax Wag Central at 844-310-0171.

All pups must be free of fleas and ticks.

4-legged guests who attend Wag Central will require a Personality Profile administered by a Wag Central staff member. This allows the Wag Central staff to get to know your dog, their social skills, and play style.

All daycare dogs are required to wear a breakaway collar with the owner’s info which is purchased on-site for $20.00. Safety is our number one priority at Wag Central. Breakaway collars are the safest choice for play in an open environment because they disconnect quickly and easily.According to Connecticut regulations, all licensed animal care facilities like Wag Central must collect and maintain current copies of each dog’s town license to partake in our services. Need information about licensing your dog in Connecticut? Please visit the Animal Control Unit website to learn more.  

We also require an active credit card to be kept on file for all clients.

Reservations are recommended within 24 hours, as we have regular daycare clients and some boarding dogs in daycare. We do accept daycare drop-ins, however, priority will be given to those dogs with reservations or in our boarding program.

We ask that you give 48 hours for daycare cancellations, exceptions will be made for emergency situations.

Similar to daycare, we require a veterinarian certificate proof of the following vaccinations: DHPP, Rabies, Bordetella, Canine Influenza (bivalent vaccine) and Leptospirosis, as well as a negative fecal (ova, parasites and giardia) within 6 months—please be specific with your vet about this testing. We do not accept a fecal float test.

With any of these vaccinations, they need to be administered a minimum of 2 full weeks prior to the reservation to ensure they have had proper time to dissipate through your dog’s system.

All dogs 7 months and older must be spayed or neutered.

Your vet can fax Wag Central at 844-310-0171.

All dogs must be free of fleas and ticks.

Boarding dogs will spend their days with the other pups currently boarding at Wag Central. Because of this uptick in physical activity during your dog’s stay, they may be more tired or thirsty than usual when they return home.

According to Connecticut regulations, all licensed animal care facilities like Wag Central must collect and maintain current copies of each dog’s town license to partake in our services. Need information about licensing your dog in Connecticut? Please visit the Animal Control Unit website to learn more.  

Drop Off and Pick Up Times

Weekdays (Monday – Friday)

• Drop Offs: 2 pm – 6 pm
• Pick-Ups: 8:30 am – 10:30 am

Weekends (Saturday + Sunday)

• Drop Offs: 2 pm – 3 pm
• Pick-Ups: 10 am – 11 am

If you drop your dog off for boarding or pick your dog up past the allotted times, you will incur additional daycare charges.

To reach our overnight staff in case of an emergency or for after-hours contact please call 203-895-4202.

We encourage you to bring your dog’s food during their boarding stay at Wag Central to ensure their routine stays as close to normal as possible.

When packing your dog’s food, please ration out each meal in labeled bags and be sure to provide a few extras as a safeguard. We will need to charge a $15 food prep fee for our boarding clients who do not pre-bag food for their dog’s stay with us.

We will accommodate unique feeding instructions such as add-ins, specialized meals, and cooking and thawing instructions. In some cases, a meal fee will be added.

If you forget your dog’s food during their boarding stay, you can purchase meals for $3 (per cup of food) from Wag Central.

Absolutely! All medications must be clearly labeled in their original packaging with dosing directions clearly written. If your pet willingly takes their oral medication in food/treats at mealtime, this service is complimentary (please provide whatever food they take their medication in). If your pet is uncooperative with medications or needs medications outside of meal times, an additional fee may be added.

NOTE: If your pet is diabetic or epileptic they are required to board in our specialized care area.

Please call us to discuss your dog’s individual needs prior to booking their boarding stay to see if we can assist, or refer you to someone who can help.

Wag Central promotes a safe, healthy, and fun environment for all 4-legged guests. We are staffed 24 hours a day, 7 days a week, 365 days a year. Our facility features security cameras, an alarm system, and fire retardant building materials in the case of an emergency. Wag Central has a well defined plan of egress.

We understand and respect that some dogs be neutered later due to health and longevity issues, however, we expect that dogs attending daycare are neutered/spayed by 7 months. In a social environment like Wag Central, testosterone in the play space may lead to unwanted behaviors amongst our four-legged clients, including those who are spayed and neutered.

For best availability, it is recommended reservations be made well in advance. Should you need to cancel your holiday/peak season reservations, please see the cancellation policy below.

If the Wag lobby is closed for a holiday, then pups will need to be picked up the following day.

Peak and Holiday Seasons:

Summer: Starting Memorial Day weekend through Labor Day
April school break
Fourth of July Week
Thanksgiving Holiday
Christmas and New Years

Daycare is Closed:

New Years Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas

For non-holiday boarding stays, please notify us of your cancellation 48 hours in advance.

For holiday and peak season boarding reservations, we request at least 5 days’ notice for peak and holiday season cancellations. If no cancellation notice is given within the requested timeframe, you will be charged 50% of your scheduled boarding stay. If you miss a peak/holiday boarding reservation without notice, we reserve the right to cancel future boarding reservations and/or require full payment upfront for any new reservations.

No shows will be charged for the reservation in its entirety.

Peak and Holiday Seasons:

Summer: Memorial Day through Labor Day
April school break
Fourth of July Week
Thanksgiving Holiday
Christmas Week
New Years Week

Daycare is Closed:

New Years Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas

If the Wag lobby is closed, then pups will need to be picked up the following day.

We want you and your pups to Wag all the way home with purchases made at our boutique.

If your dog destroys, obliterates or demolishes an item bought at Wag, please contact the manufacturer directly. Most brands we carry have a replacement policy.

Unused merchandise can be exchanged at Wag within 30 days of purchase for a store credit. Please bring your receipt, printed or digital.

Used merchandise cannot be returned.

Head over to the Contact Page and shoot it to us. We’ll respond in short order.

For media inquires, please contact us.