We Know It All

Lobby + Service Hours
Monday – Friday: 7 am – 7 pm

Daycare Hours
Monday – Friday: 7 am – 7 pm
Saturday & Sunday: 8 am – 6 pm (reservations preferred)

Grooming Hours
Please call us for availability

Personality Profiles
Please call us to schedule an appointment, or sign up through our portal.

Daycare is Closed
New Years Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas

Of course! Wag Central prefers appointments for tours of our facility during lobby hours, please call ahead to check availability.

You can reserve services through our online client portal, email our front desk at: info@wagcentralct.com, or via call/text to 203.895.4202

Please complete our registration forms by logging in here or visiting the front desk at Wag Central. Proof of vaccinations (24 hours prior to your dog coming in, plus approval from a Wag team member) and a Personality Profile are required for all dogs at Wag Central.

We require a veterinarian certificate proof of the following vaccinations: DHPP, Rabies, Bordetella, Canine Influenza (bivalent vaccine), and Leptospirosis, as well as a negative fecal (ova, parasites, and Giardia) within 6 months—please be specific with your vet about this testing. We do not accept a fecal float test.

With any of these vaccinations, they need to be administered a minimum of 2 full weeks prior to the reservation to ensure they have had proper time to dissipate through your dog’s system.

All dogs 7 months and older must be spayed or neutered.

Your vet can fax Wag Central at 844-310-0171.

All pups must be free of fleas and ticks.

4-legged guests who attend Wag Central will require a Personality Profile administered by a Wag Central staff member. This allows the Wag Central staff to get to know your dog, their social skills, and play style.

According to Connecticut regulations, all licensed animal care facilities like Wag Central must collect and maintain current copies of each dog’s town license to partake in our services. Need information about licensing your dog in Connecticut? Please visit the Animal Control Unit website to learn more.  

We also require an active credit card to be kept on file for all clients.

Reservations are recommended within 24 hours, as we have regular daycare clients and some boarding dogs in daycare. We do accept daycare drop-ins, however, priority will be given to those dogs with reservations or in our boarding program.

We ask that you give 48 hours for daycare cancellations, exceptions will be made for emergency situations.

Similar to daycare, we require a veterinarian certificate proof of the following vaccinations: DHPP, Rabies, Bordetella, Canine Influenza (bivalent vaccine), and Leptospirosis, as well as a negative fecal (ova, parasites, and Giardia) within 6 months—please be specific with your vet about this testing. We do not accept a fecal float test.

With any of these vaccinations, they need to be administered a minimum of 2 full weeks before the reservation to ensure they have had proper time to dissipate through your dog’s system.

All dogs 7 months and older must be spayed or neutered.

Your vet can fax Wag Central at 844-310-0171.

All dogs must be free of fleas and ticks.

Boarding dogs will spend their days with the other pups currently boarding at Wag Central. Daycare is only for dogs who spend the day with us. During your dog’s stay, they may be more active than usual, causing them to be a bit more tired and thirsty when they return home. This is normal and no cause for alarm.

According to Connecticut regulations, all licensed animal care facilities like Wag Central must collect and maintain current copies of each dog’s town license to partake in our services. Need information about licensing your dog in Connecticut? Please visit the Animal Control Unit website to learn more.  

Drop Off and Pick Up Times

Weekdays (Monday – Friday)

• Drop Offs: 2 pm – 6 pm
• Pick-Ups: 8:30 am – 10:30 am

Weekends (Saturday + Sunday)

• Drop Offs: 2 pm – 3 pm
• Pick-Ups: 10 am – 11 am

If you drop your dog off for boarding or pick your dog up past the allotted times, you will incur additional daycare charges.

To reach our overnight staff in case of an emergency or for after-hours contact please call 203-895-4202.

We encourage you to bring your dog’s food during their boarding stay at Wag Central to ensure their routine stays as close to normal as possible.

When packing your dog’s food, please ration out each meal in labeled bags and be sure to provide a few extras as a safeguard. We will need to charge a $15 food prep fee for our boarding clients who do not pre-bag food for their dog’s stay with us.

We will accommodate unique feeding instructions such as add-ins, specialized meals, and cooking and thawing instructions. In some cases, a meal fee will be added.

If you forget your dog’s food during their boarding stay, you can purchase meals for $3 (per cup of food) from Wag Central.

Absolutely! All medications must be clearly labeled in their original packaging with dosing directions clearly written. If your pet willingly takes their oral medication in food/treats at mealtime, this service is complimentary (please provide whatever food they take their medication in). If your pet is uncooperative with medications or needs medications outside of meal times, an additional fee may be added.

NOTE: If your pet is diabetic or epileptic they are required to board in our specialized care area.

Please call us to discuss your dog’s individual needs prior to booking their boarding stay to see if we can assist, or refer you to someone who can help.

Wag Central promotes a safe, healthy, and fun environment for all 4-legged guests. We are staffed 24 hours a day, 7 days a week, 365 days a year. Our facility features security cameras, an alarm system, and fire retardant building materials in the case of an emergency. Wag Central has a well defined plan of egress.

We understand and respect that some dogs be neutered later due to health and longevity issues, however, we expect that dogs attending daycare are neutered/spayed by 7 months. In a social environment like Wag Central, testosterone in the play space may lead to unwanted behaviors amongst our four-legged clients, including those who are spayed and neutered.

For best availability, it is recommended that reservations be made well in advance. If you need to cancel your holiday or peak season reservations, please refer to the cancellation policy below.

Peak and Holiday Seasons:

Note: Boarding stays during these times require a 2-night minimum, and a $5 per dog per night peak season fee will apply.

Summer weekends: Memorial Day through Labor Day
April school break
July 4th week
Thanksgiving week
Christmas week
New Year’s week

For the following holidays, Wag Central will be closed:

New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Day.

While our lobby will be closed for pick-ups and drop-offs, our team will be on-site to provide full care for all boarding dogs.

For non-holiday boarding stays, please notify us of your cancellation 48 hours in advance.

For cancellations during the peak or holiday season, we require 5 days’ notice. If we don’t receive the notice, a one-night charge for the scheduled stay will apply.

No shows will be charged for the reservation in its entirety.

Peak and Holiday Seasons:

Note: Boarding stays during these times require a 2-night minimum, and a $5 per dog per night peak season fee will apply.

Summer weekends: Memorial Day through Labor Day
April school break
July 4th week
Thanksgiving week
Christmas week
New Years week

For the following holidays, Wag Central will be closed:

New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Day.

While our lobby will be closed for pick-ups and drop-offs, our team will be on-site to provide full care for all boarding dogs.

We want you and your pup to wag all the way home with purchases made at our boutique.

If your dog destroys, obliterates or demolishes an item bought at Wag, please contact the manufacturer directly. Most brands we carry have a replacement policy.

Unused merchandise can be exchanged at Wag within 30 days of purchase for a store credit. Please bring your receipt, printed or digital.

Used merchandise cannot be returned.

Head over to the Contact Page and shoot it to us. We’ll respond in short order.

For media inquires, please contact us.