Vaccine Requirements:
Daycare & Boarding
- Rabies
- Distemper (DHPP)
- Bordetella (Kennel Cough)
- Leptospirosis
- Canine Influenza Bivalent (covers H3N8 & H3N2 strains)
- Negative fecal—testing for ova, parasites & Giardia (please be specific with your vet about this testing). We will not accept a fecal float test.
- Spay or neuter required by 7 months
Grooming & Parties
- Rabies
- Distemper (DHPP)
- Bordetella (Kennel Cough)
Please send your vaccine records over to our concierge via email: wagfrontdesk@gmail.com or fax: 844.310.0171.
We can also obtain your pup’s records for you! Please call our concierge, so we can request them from your dog’s vet. (203) 895.4202
Daycare Drop-off and Pick-up Times:
Weekdays (Monday – Friday)
- Drop-offs/Pickup: Anytime between 7 am-7 pm
Weekends (Saturday – Sunday)
- Drop-offs/Pickups: Anytime between 10am-3pm.
- Extended day option from 8am-6pm available for an additional $15 on either end.
If you are planning on picking up or dropping off your pup outside of these hours, you will incur a daycare full-day or half-day charge depending on the number of hours stayed.
A credit card on file is required for all clients. In order for us to book boarding or daycare reservations, we need a credit card on file.
Boarding Drop-off and Pick-up Times:
Weekdays (Monday – Friday)
- Drop-offs: 2pm – 6pm
- Pickups 8:30am – 10:30am
Weekends (Saturday – Sunday)
- Drop-offs: 2pm – 3pm – We do not accept dogs for boarding after 3 pm on weekends
- Pickups: 10am – 11am
On the weekends for boarding, our doors will remain locked until 10 am when we open.
A $38 half-day daycare fee will be applied to a boarding dog that arrives/leaves 5 hours BEFORE our boarding drop-off or pick-up hours.
A $45 full-day daycare fee will be applied to a boarding dog that arrives/leaves MORE than 5 hours out of our boarding drop-off or pick-up hours.
A $15 early/late fee will be applied to dogs who get dropped off/picked up before/after our lobby hours.
Walk-In Boarders – If you do not make a reservation, you will incur a $15 charge. Boarding is not guaranteed for walk-in clients.
Deposits:
- Over 5 night stay: Pre-paid deposit for the first night of boarding
- Over 10 night stay: Pre-paid deposit for 50% of the boarding
Packages:
- Payment is due at the time of purchasing the package
- Packages expire after 90 days
Cancellations:
Regular Season Daycare
- We request at least 48 hours notice for daycare cancellations.
- If no cancellation notice is given within the requested timeframe, a $20 cancellation fee may be applied.
- If you miss 2 appointments without notice, we reserve the right to cancel future daycare reservations and/or require full payment upfront for any new reservations.
Regular Season Boarding
- We request at least 48 hours notice for boarding cancellations.
- If no cancellation notice is given within the requested timeframe, a $20 cancellation fee may be applied.
- If you miss a boarding reservation without notice, we reserve the right to cancel future boarding reservations and/or require full payment upfront for any new reservations.
Peak and Holiday Cancellation Policies:
- We request at least 5 days’ notice for peak and holiday season cancellations.
- If no cancellation notice is given within the requested timeframe, you will be charged 50% of your scheduled boarding stay.
- If you miss a peak/holiday boarding reservation without notice, we reserve the right to cancel future boarding reservations and/or require full payment upfront for any new reservations.
No-shows will be charged for the reservation in its entirety.
Peak and Holiday Seasons:
- Summer Weekends: (Thursday-Sunday) Starting Memorial Day weekend through Labor Day
- April school break
- Fourth of July Week
- Thanksgiving Holiday
- Christmas week
- New Years week
Daycare is closed:
- New Years Day
- Easter
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
If the Wag lobby is closed, then boarded pups will need to be picked up the following day.