Daycare & Boarding Vaccine Requirements:

  • Rabies
  • Distemper (DHPP)
  • Bordetella (Kennel Cough)
  • Leptospirosis
  • Canine Influenza Bivalent (covers H3N8 & H3N2 strains)
  • Negative fecal—testing for ova, parasites & Giardia (please be specific with your vet about this testing). We will not accept a fecal float test.

Grooming & Parties

  • Rabies
  • Distemper (DHPP)
  • Bordetella (Kennel Cough)

Please send your vaccine records over to our concierge via email: wagfrontdesk@gmail.com or fax: 844.310.0171.

We can also obtain your pup’s records for you! Please call our concierge, so we can request them from your dog’s vet. (203) 895.4202

Boarding Drop-off and Pick-up Times:

Weekdays Monday – Friday

  • Drop-offs: 2pm – 6pm
  • Pickups 8:30am – 10:30am

Weekends Saturday – Sunday

  • Drop-offs: 2pm – 3pm
  • Pickups: 10am – 11am

Daycare Drop-off and Pick-up Times:

Weekdays Monday – Friday

  • Drop-offs/Pickup: Anytime between 7 am-7 pm

Weekends Saturday – Sunday

  • Drop-offs/Pickups: Anytime between 10am-3pm
  • If you are planning on picking up or dropping off your pup outside of these hours, you will incur a daycare full-day or half-day charge depending on the number of hours stayed.
  • A $38 half-day of daycare fee will be applied to a boarding dog that arrives/leaves 5 hours of our boarding drop-off or pick-up hours.
  • A $45 full day of daycare fee will be applied to a boarding dog that arrives/leaves MORE than 5 hours out of our boarding drop-off or pick-up hours.
  • A $15 early/late fee will be applied to dogs who get dropped off/picked up before/after our lobby hours.

On the weekends for boarding, our doors will remain locked until 10 am when we open.

A credit card on file is required for all clients. In order for us to book boarding or daycare reservation, we need a credit card on file.

Walk-In Boarders – If you do not make a reservation, and just walk in, you will incur a $15 charge.

Deposits:  

  • Over 5 night stay: Pre-paid deposit for the first night of boarding
  • Over 10 night stay: Pre-paid deposit for 50% of the boarding

Packages:

  • Payment is due at the time of purchasing the package
  • Packages expire after 90 days

Cancellations:

Regular Season Daycare

  • We request at least 48 hours’ notice for daycare cancellations.
  • If no cancellation notice is given within the requested timeframe, a $20 cancellation fee may be applied.
  • If you miss 2 appointments without notice, we reserve the right to cancel future daycare reservations and/or require full payment upfront for any new reservations.

Regular Season Boarding

  • We request at least 48 hours’ notice for boarding cancellations.
  • If no cancellation notice is given within the requested timeframe, a $20 cancellation fee may be applied.
  • If you miss a boarding reservation without notice, we reserve the right to cancel future boarding reservations and/or require full payment upfront for any new reservations.

Peak and Holiday Cancellation Policies:

  • We request at least 5 days’ notice for peak and holiday season cancellations.
  • If no cancellation notice is given within the requested timeframe, you will be charged 50% of your scheduled boarding stay.
  • If you miss a peak/holiday boarding reservation without notice, we reserve the right to cancel future boarding reservations and/or require full payment upfront for any new reservations.

No shows will be charged for the reservation in its entirety.

Peak and Holiday Seasons:

  • Summer Weekends: (Thursday-Sunday) Starting Memorial Day weekend through Labor Day
  • April school break
  • Fourth of July Week
  • Thanksgiving Holiday
  • Christmas week
  • New Years week

Daycare is Closed:

  • New Years Day
  • Easter
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

If the Wag lobby is closed, then pups will need to be picked up the following day.