Daycare & Boarding Vaccine Requirements:
- Rabies
- Distemper (DHPP)
- Bordetella (Kennel Cough)
- Leptospirosis
- Canine Influenza Bivalent (covers H3N8 & H3N2 strains)
- Negative fecal—testing for ova, parasites & Giardia (please be specific with your vet about this testing). We will not accept a fecal float test.
Grooming & Parties
- Rabies
- Distemper (DHPP)
- Bordetella (Kennel Cough)
Please send your vaccine records over to our concierge via email: wagfrontdesk@gmail.com or fax: 844.310.0171.
We can also obtain your pup’s records for you! Please call our concierge, so we can request them from your dog’s vet. (203) 895.4202
Boarding Drop-off and Pick-up Times:
Weekdays Monday – Friday
- Drop-offs: 2pm – 6pm
- Pickups 8:30am – 10:30am
Weekends Saturday – Sunday
- Drop-offs: 2pm – 3pm
- Pickups: 10am – 11am
Daycare Drop-off and Pick-up Times:
Weekdays Monday – Friday
- Drop-offs/Pickup: Anytime between 7 am-7 pm
Weekends Saturday – Sunday
- Drop-offs/Pickups: Anytime between 10am-3pm
Extended Day ($60):
- Drop-offs/Pickups: Anytime between 7 am-7 pm
If you are planning on picking up or dropping off your pup outside of these hours, you will incur a daycare full-day or half-day charge depending on the number of hours stayed.
- A $32 half-day of daycare fee will be applied to a boarding dog that arrives/leaves 5 hours of our boarding drop-off or pick-up hours.
- A $40 full day of daycare fee will be applied to a boarding dog that arrives/leaves MORE than 5 hours out of our boarding drop-off or pick-up hours.
- A $15 early/late fee will be applied to dogs who get dropped off/picked up before/after our lobby hours.
On the weekends for boarding, our doors will remain locked until 10 am when we open.
A credit card on file is required for all clients. In order for us to book boarding or daycare reservation, we need a credit card on file.
Walk-In Boarders – If you do not make a reservation, and just walk in, you will incur a $15 charge.
Deposits:
- Over 5 night stay: Pre-paid deposit for the first night of boarding
- Over 10 night stay: Pre-paid deposit for 50% of the boarding
Packages:
- Payment is due at the time of purchasing the package
- Packages expire after 90 days
Cancellations:
Regular Season Daycare
- We request at least 48 hours’ notice for daycare cancellations.
- If no cancellation notice is given within the requested timeframe, a $20 cancellation fee may be applied.
- If you miss 2 appointments without notice, we reserve the right to cancel future daycare reservations and/or require full payment upfront for any new reservations.
Regular Season Boarding
- We request at least 48 hours’ notice for boarding cancellations.
- If no cancellation notice is given within the requested timeframe, a $20 cancellation fee may be applied.
- If you miss a boarding reservation without notice, we reserve the right to cancel future boarding reservations and/or require full payment upfront for any new reservations.
Peak and Holiday Cancellation Policies:
- We request at least 5 days’ notice for peak and holiday season cancellations.
- If no cancellation notice is given within the requested timeframe, you may be charged 50% of your scheduled boarding stay.
- If you miss a peak/holiday boarding reservation without notice, we reserve the right to cancel future boarding reservations and/or require full payment upfront for any new reservations.
No shows will be charged for the reservation in its entirety.
****December 22, 2021 – January 2, 2022.
With spikes in Covid 19 we realize that boarding plans may be changing. No shows/ no cancellation notice for boarding will be charged for the entirety of the boarding.
Any cancellations during this peak time will be charged for one full night, rather than 1/2 of the boarding as a courtesy to those unexpectedly becoming ill. We hope that everyone has a happy and safe holiday season.
Peak and Holiday Seasons:
- Summer Weekends: (Thursday-Sunday) Starting Memorial Day weekend through Labor Day
- April school break
- Fourth of July Week
- Thanksgiving Holiday
- Christmas week
- New Years week
Daycare is Closed:
- New Years Day
- Easter
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
If the Wag lobby is closed, then pups will need to be picked up the following day.