What are your hours?

Lobby + Service Hours
Retail, Cafe, Pool, and Self-Wash
Monday – Friday: 7 am – 7 pm
Saturday & Sunday: 10 am – 3 pm

Daycare Hours
Monday – Friday: 7 am – 7 pm
Saturday – Sunday: 10 am – 3 pm

Grooming Hours
Please call our concierge for availability

Playpark Hours 
7 Days a Week: 12 pm – 2 pm

Personality Profiles
Please call our concierge for availability

Can I take a tour?

Of course! Wag Central encourages tours of our facility during lobby hours. Tour times are subject to change during peak and holiday times, please call ahead to check availability.

How do I make a reservation?

You can reserve services through our online client portal , email our front desk at: wagfrontdesk@gmail.com, or via telephone/ text to 203.895.2752.

What are the prerequisites for making a reservation?

Please complete our registration packet by logging in here or visit the front desk at Wag Central. Proof of vaccinations (24 hours prior to your dog coming in, plus approval from a Wag team member) and a Personality Profile are required for all dogs at Wag Central.

We require a veterinarian certificate proof of the following vaccinations: DHPP, Rabies, Bordetella, Canine Influenza (bivalent vaccine), and Leptospirosis, as well as a negative fecal (ova, parasites and giardia) within 6 months.

With any of these vaccinations, they need to be administered a minimum of 2 full weeks prior to the reservation to ensure they have had proper time to dissipate through your dog’s system.

Your vet can fax Wag Central at 844-310-0171.

We ask that all 4-legged clients be free of fleas and ticks.

4-legged guests who attend Wag Central will require a Personality Profile administered by a Wag Central staff member. This allows the Wag Central staff to get to know your dog, their social skills, and play style.

All daycare and boarding dogs are required to wear a breakaway collar* with a Wag Central tag. You can bring your own or purchase the set on-site for $20.00. The cost of the tag alone is $5.00.

*Safety is our number one priority at Wag Central. Breakaway collars are the safest choice for play in an open environment because they disconnect quickly and easily. This type of collar is least likely to get caught on fencing, a dog’s tooth, etc.

We also require an active credit card to be kept on file for all clients.

Do I need to make a reservation for daycare services?

Reservations are highly recommended with 12 hours notice, as we have regular daycare clients and boarding dogs in daycare. We do accept daycare drop-ins, however, priority will be given to those dogs with reservations or in our boarding program.

What is your daycare cancellation policy?

We ask that you give 12 hours for daycare cancellations, exceptions will be made for emergency situations. No shows will be charged the full amount for their reservation. If you miss two appointments without notice, your future daycare reservations will be cancelled and all new reservations will require full payment of the booking up front. A daycare package is required for all standing reservations.

What are your boarding requirements?

Similar to daycare, we require a veterinarian certificate proof of the following vaccinations: DHPP, Rabies, Bordetella, Canine Influenza (bivalent vaccine) and Leptospirosis, as well as a negative fecal (ova, parasites and giardia) within 6 months.

With any of these vaccinations, they need to be administered a minimum of 2 full weeks prior to the reservation to ensure they have had proper time to dissipate through your dog’s system.

Your vet can fax Wag Central at 844-310-0171.

We ask that all 4-legged clients be free of fleas and ticks.

Age Requirements 4 months or less in specialized care, 8 years or older (at owner discretion) specialized care as well.

All temperament approved boarding dogs will spend their days in our daycare program, because of this, an uptick in physical activity during your dog’s stay is expected (depending on your dog’s lifestyle at home). If your dog lives more of a sedentary life at home, let us know! We are happy to abide by whatever schedule your dog is used to. This could mean restricting time spent in daycare (half day may be more appropriate for some dogs), using the fetch lane to channel your dog’s energy in a way pleasing to him while our daycare dogs are napping or coming up with a custom exercise regime to include swimming, training, agility work, etc. to maximize your dog’s stay with us!

What times can I drop off and pick up my dog from boarding?

Weekdays Monday – Friday

  • Drop Offs 4 pm – 6pm
  • Pick Ups 8:30 am – 10:30 am

Weekends Saturday + Sunday

  • Drop Offs 12 pm – 2 pm
  • Pick Ups 10 am – 11 am

*If you are picking up or dropping off outside of our hours, you will incur a daycare charge. 5 hours: $30, over 5 hours is $38. Earliest drop-off time is 7am, and latest pickup is 7pm. Please contact our concierge if you need to make other accommodations.

What if my dog needs care past designated drop off and pick up times?

Boarding per night cost will still include the day of daycare. However, if you drop your dog off for boarding or pick your dog up past the allotted times, you will incur charges for daycare (full or half day depending on the amount of time spent).

Example, if you drop your dog off at 10 am the day of the reservation, you will be charged for a full day of daycare ($38) plus the night of boarding ($55) for that day total.

Can I bring my dog’s food during a boarding stay or daycare lunch?

We highly encourage you bring your dog’s food during their time at Wag Central to ensure their routine stays as close to normal as possible. Sudden dietary changes can add further stress to an already potentially stressful situation of being away from home.

If bringing your dog’s food, please ration out each meal in zip lock bags and ensure to provide enough bags of food for a few extra meals as a safeguard. Please label the bags with your dogs name. Failing to do so will result in Wag Central utilizing our own food based on bag feeding instructions with associated costs. See below.

We will accommodate most special feeding instructions such as add-ins, specialized meals, cooking and thawing instructions. In some cases, a $5 per meal fee will be added.

If you forget your dog’s food, you can purchase meals for $1 (per cup of food) from Wag Central for the duration of your dog’s stay. Wag Central serves Grandma Mae’s Country Naturals chicken and rice formula. We also offer frozen Kongs stuffed with peanut butter, or pumpkin for $5.

Will you give my dog their meds?

Absolutely! All medications must be clearly labeled in their original packaging with dosing directions clearly written. If your pet willingly takes their oral medication in food/treats, this service is complimentary (please provide whatever food they take their medication in). If your pet is uncooperative with oral medications or needs other medications such as: ear or eye drops, creams, sprays, etc., there will be a $2 per medication per dose. There is a charge of $5 for injectable medications per medication per dose. NOTE: if your pet is diabetic or epileptic they are required to board in our specialized care area.

My dog is coming for boarding but has a pre-existing condition or special medical needs. What do I do?

If your dog has an existing medical condition such as Diabetes, Epilepsy, is recovering from surgery or needs an extra level of medical care, we are now requiring a telephone or in person meeting with our Dog Life Specialist, Annie, prior to the boarding stay. This 15 minute time slot will be spent going over medicine administration, special feeding instructions or anything else we need to know in order to keep your dog’s routine the same while at Wag Central.

Is your facility secure?

Wag Central promotes a safe, healthy, and fun environment for all 4-legged guests. We are staffed 24 hours a day, 7 days a week, 365 days a year. Our facility features security cameras, an alarm system, and fire retardant building materials in the case of an emergency. Wag Central has a well defined plan of egress.

What if my dog doesn’t play well with others?

Wag Central is a dog inclusive place. If your dog is not a proper fit for our daycare program, there are a few options that we offer. If you’re looking for daycare, you can reach out to the Dean of Wag U, Danielle, to set up a Specialized Daycare program that we offer on Wednesdays from 10 am – 6 pm. Specialized daycare is held in a separate space from our regular daycare program where Danielle will work on socialization, training and whatever else you may need*.

For your boarding needs, your pup is still welcome to board with us and will receive potty breaks, play time, and one-on-one attention by our staff.

*Please note, there will be special circumstances of aggression (towards humans or dogs) that require an aggression specialist. In this case Danielle will refer your dog to a trainer in her network, not necessarily affiliated with Wag Central.

Do you accept intact males?

We understand and respect that some dogs be neutered later due to health and longevity issues, however, we expect that dogs attending daycare are neutered at the veterinarian recommended time. In a social environment like Wag Central, testosterone in the play space may lead to unwanted behaviors amongst our four-legged clients, including those who are spayed and neutered. We do accept un-neutered dogs on a case-by-case basis for boarding.

Do you accept in heat females?

Yes, while females in heat will NOT be permitted to partake in daycare, they are welcome to board with us. They will be taken out for potty breaks, exercise and one-on-one love and attention from our staff during the day and will need to stay in our Boca Bungalow. Females in heat are not permitted to board in our community room.

What do I need to know about booking during the holidays or during other peak times?

For best availability, it is recommended reservations be made well in advance. Wag Central requires a minimum 3 night stay during the below peak times for boarding. Should you need to cancel your holiday and peak season reservations, please see cancellation policy below.

If you are picking up or dropping off boarding dogs on a Holiday, we are open limited times for you to do so. Please check with our Concierge for those time slots. Also note that there is a $30 surcharge for dropping off or picking up on a Holiday.

Please note that the Vegas Villa is available for booking to approved dogs during these times.

Peak and holiday seasons

Summer Weekends: (Thursday-Sunday) starting Memorial Day weekend May 27, 2019 through Labor Day weekend September 2, 2019
Fourth of July Week: June 28, 2019 – July 8, 2019
Thanksgiving Holiday: November 22, 2019 – December 2, 2019
Christmas and New Years: December 20, 2019 – January 2, 2020

Peak and holiday season cancellation policy

For non-holiday boarding stays, please notify us of your cancellation 48 hours in advance.

For holiday and peak season boarding reservations, we require 3 days notice and a non-refundable deposit for the first night at the time of the reservation. If we do not receive your cancellation within the determined timeframe, you will be charged 50% of your scheduled boarding stay. No shows will be charged for the reservation in its entirety.

What is Wag Central's return policy?

We want you and your pups to Wag all the way home with purchases made at our boutique.

If your dog destroys, obliterates or demolishes an item bought at Wag, please contact the manufacturer directly. Most brands we carry have a replacement policy.

Unused merchandise can be exchanged at Wag within 30 days of purchase for a store credit. Please bring your receipt, printed or digital.

Used merchandise cannot be returned.

Have a question of your own?

Head over to the Contact Page and shoot it to us. We’ll respond in short order.

Please remember to have these forms filled out before coming to Wag Central